> ## Documentation Index
> Fetch the complete documentation index at: https://docs.oun.homes/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Solutions to common issues you might encounter while using Oun.

## Deals

<AccordionGroup>
  <Accordion title="I can't find my deal on the dashboard">
    Check your filter settings. If you're filtering by "Under Contract" but your deal is still "Pre-Contract," it won't show up. Switch to **All** or **Active** to see everything.

    If you're a TC, make sure you're viewing the right agent's deals using the user filter.
  </Accordion>

  <Accordion title="I can't see my team's deals">
    Only admins and TCs with assigned agents can see team deals. If you're an admin, toggle to **Team Deals** on the dashboard. If you're a TC, your admin needs to assign you to specific agents.
  </Accordion>

  <Accordion title="Deal data won't save">
    Make sure you're clicking **Save** after making changes. If the save button is grayed out, try refreshing the page. If the issue persists, check your internet connection.

    If asking Homie, make sure to give the explicit command to *"save the information into the deal file"*
  </Accordion>
</AccordionGroup>

## Documents

<AccordionGroup>
  <Accordion title="I can't edit a document">
    The document may be locked because it's been sent for signatures. You need to **void the envelope** first to unlock it for editing. See [Tracking signature status](/documents/tracking-signature-status).
  </Accordion>

  <Accordion title="My document upload is stuck">
    Large files take longer to process. Wait a minute, then refresh the page. If the document still doesn't appear, try uploading again with a smaller file size.
  </Accordion>

  <Accordion title="Fields aren't showing up on my document">
    Field detection depends on the document's structure. Uploaded PDFs with well-defined form fields work best. If fields aren't detected, you can still fill them manually in the editor or use Homie to fill fields by name.
  </Accordion>

  <Accordion title="Autofill didn't fill all fields">
    Autofill maps deal data to document fields based on field names. If a field name doesn't match any deal data, it's left empty. Fill remaining fields manually or through Homie.
  </Accordion>
</AccordionGroup>

## Signatures

<AccordionGroup>
  <Accordion title="My signer says they didn't receive the email">
    Ask them to check their spam or junk folder. DocuSign emails sometimes get filtered. You can also **resend** the signing reminder from the PDF editor or ask Homie: *"Remind the signers."*
  </Accordion>

  <Accordion title="I sent to the wrong person">
    Void the envelope first: open the document in the PDF editor, click **Void**, or ask Homie *"Void the signatures on the contract."* Then resend with the correct recipient information.
  </Accordion>

  <Accordion title="Signed document isn't showing up">
    After all parties sign, DocuSign processes the completed document. This usually takes a few minutes. Refresh the documents page. The signed copy appears as a new version with "\_SIGNED" in the name.
  </Accordion>
</AccordionGroup>

## SkySlope

<AccordionGroup>
  <Accordion title="I can't connect SkySlope">
    Double-check your Access Key and Secret. Make sure you're generating keys from **My Account → Integrations** in SkySlope (not the Admin section). Keys are case-sensitive.
  </Accordion>

  <Accordion title="My deal won't link to a SkySlope transaction">
    Make sure the SkySlope transaction exists and matches your deal type (sale to sale, listing to listing). Try searching by address or MLS number. If you just created the transaction in SkySlope, wait a few minutes for it to appear in search results.
  </Accordion>

  <Accordion title="Documents aren't syncing to SkySlope">
    Verify your SkySlope connection is active on the Integrations page. Check that the deal is linked to a SkySlope transaction. Try a manual sync from the documents page.
  </Accordion>

  <Accordion title="Auto-sync isn't working">
    Auto-sync runs every 24 hours. If you need immediate sync, use the manual **Sync with SkySlope** button. Check that auto-sync is enabled in the deal's SkySlope settings (gear icon).
  </Accordion>
</AccordionGroup>

## Homie

<AccordionGroup>
  <Accordion title="Homie isn't responding">
    Refresh the page and try again. If the issue persists, check your internet connection. Homie requires an active connection to process requests.
  </Accordion>

  <Accordion title="Homie gave an unexpected result">
    Try being more specific in your request. Include the exact document name, field name, or value you want. If Homie made a mistake, you can always correct it: *"That's wrong — change the buyer name to Jane Smith, not John."*
  </Accordion>

  <Accordion title="Homie says it can't find a document">
    Make sure the document exists in your deal. Ask *"What documents are in this deal?"* to see the current list. If the document was archived, it won't appear in normal listings.
  </Accordion>
</AccordionGroup>

## Compliance

<AccordionGroup>
  <Accordion title="I can't start a compliance review">
    Make sure the deal has a checklist assigned and at least one document linked to a checklist item. A single review can analyze up to 20 documents.
  </Accordion>

  <Accordion title="I can't approve or reject a checklist item">
    Only admins and TCs can approve or reject checklist items. Agents can view findings and resolve or dismiss them, but can't change approval status.
  </Accordion>

  <Accordion title="I don't see all deals on the compliance dashboard">
    Admins see all deals in the organization. TCs see deals for their assigned agents. Agents see only their own deals.
  </Accordion>
</AccordionGroup>

## Account

<AccordionGroup>
  <Accordion title="I can't log in">
    Try resetting your password from the login page. Make sure you're using the same email address you signed up with. If you joined via an invite, use the email the invite was sent to.
  </Accordion>

  <Accordion title="I'm not seeing features my team has">
    Some features (checklists, preferences, integrations) are enabled per organization. Ask your admin if these features are turned on for your team.
  </Accordion>
</AccordionGroup>

***

Still stuck? Use the **Give us feedback** link in the sidebar or email [**pj@oun.homes**](mailto:pj@oun.homes) (PJ Rodriguez) to reach the Oun team directly.